Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment is received, Monday to Friday. Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, processing may take slightly longer.
Shipping Times
Estimated delivery times (from the date of dispatch) vary by destination:
| Destination | Estimated Delivery |
|---|---|
| Australia | 5–12 business days |
| New Zealand | 7–12 business days |
| United States & Canada | 7–12 business days |
| Rest of World | 10–12 business days |
These are estimates only. Actual delivery times may vary due to courier delays, customs processing, weather, or high shipping volumes.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping promotions may be offered from time to time and will be clearly indicated at checkout.
Order Tracking
You will receive a confirmation email with tracking information once your order has shipped, so you can monitor its progress.
Incorrect Addresses
Please double-check your shipping details at checkout. We are not responsible for orders delayed or misdelivered due to incorrect address information provided by the customer. If you notice an error after placing your order, contact us immediately at cand we'll do our best to correct it before dispatch.
Lost or Delayed Packages
If your order is significantly delayed or appears lost in transit, contact us at tysonaherne2007@gmail.com and we will work with the carrier to locate it or arrange a resolution.
Damaged Items
If your order arrives damaged, contact us within 7 days of delivery at tysonaherne2007@gmail.com with photos of the item and packaging, and we'll arrange a replacement or refund.