Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly delayed.
Shipping Times
Estimated delivery times vary depending on your location:
- Australia: 5–12 business days
- New Zealand: 7–15 business days
- United States & Canada: 7–15 business days
- International: 10–20 business days
Please note that delivery times are estimates only and may vary due to courier delays, customs processing, weather conditions, or high shipping volumes.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping details, please contact us immediately.
Lost or Delayed Packages
If your order is significantly delayed or appears lost in transit, please contact us and we will work with the shipping carrier to assist you.
We are not responsible for delays caused by shipping carriers, customs, or external circumstances outside our control.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.